Data use and privacy policy

By using this Website, you consent to the collection and use of your information in the manner and for the purposes set out below. This privacy policy governs the manner in which Myrtle Software Ltd collects, uses, maintains and discloses information collected from you when you use the website (“Site”). This privacy policy applies to the Site, all top level domains redirecting to the Site, and all products and services offered by Myrtle Software Ltd.

Personal identification information

We may collect personal identification information from you in a variety of ways in connection with activities, services, features or resources that we make available on our Site. You may visit our Site anonymously. We will collect personal identification information only if you voluntarily submit such information to us. You can always refuse to supply personal identification information, except that it may prevent you from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer, the operating system, the pages visited on our Site and technical information about your means of connection to our Site, such as the Internet Service Providers used to access the Site and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance the user experience. You web browser may places cookies on your hard drive for record keeping purposes and sometimes to track information about your visit to our Site. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

How we use collected information

Myrtle Software Ltd may collect and use your personal information for the following purposes:-
• to improve customer service; information provided by you helps us respond to customer service requests and support your needs more efficiently
• to personalize the user experience; we may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site
• to improve our Site; we may use User feedback to improve our products and services
• to send periodic emails about our products or services

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

If at any time you would like to unsubscribe from receiving future emails or would like us to remove your information from our database, please email us at stating your name and company and giving details of what action you would like us to take.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services and for a reasonable period of time afterwards for support and marketing purposes. After that we will delete it other than where we lawfully need to keep any data for audit or legal reasons.

We shall keep your information for not longer than 10 years from receipt subject to your right to unsubscribe or be forgotten at any time.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our servers.

When will we disclose your personal information to others?

We will only disclose information about you and your contact details for (i) purposes in the terms of this Privacy Policy or (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Data Use and Privacy Policy.

Please note that we will not pass your personal information to third parties or other suppliers unless you have given clear indication you consent to this action via email for the purposes of helping us deal with your enquiry or the delivery of our services for you.

We may be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.

We do not sell, trade, or rent your personal identification information to any third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users of our site may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Myrtle Software Ltd has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to regularily check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your own responsibility to review this privacy policy periodically and become aware of any modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, you should not use our Site. Your continued use of the Site, following the posting of changes to this policy, will be deemed an acceptance of those changes.

Contacting us

If you have any questions about this privacy policy, the practices of this site, your dealings with this site or you wish to see details of the information that we hold about you, please contact us by:

  • writing to Data Protection Officer, Myrtle Software Ltd, 50 St. Andrew’s Street, Cambridge, Cambridgeshire, United Kingdom, CB2 3AH
  • or telephone us on +44(0) 1223 967-248 and ask to speak to the current Data Protection Officer,
  • or email us at

This privacy policy was last updated on the 14th August 2019.

Myrtle Software Ltd is a private limited company registered in England and Wales with company number 06977690.
Registered office address is 50 St. Andrew’s Street, Cambridge, Cambridgeshire, United Kingdom, CB2 3AH.