Terms of Service
Last updated: 13 August 2026
1. About these Terms
These Terms of Service (“Terms”) govern your access to and use of websites, online services, demonstrations, playgrounds, applications and other services made available by Myrtle Software Limited (“Myrtle”, “we”, “us” or “our”) that refer or link to these Terms (together, the “Services”).
By accessing or using the Services, you agree to these Terms. If you do not agree to them, please do not use the Services.
Some Services have additional or product-specific terms. If additional terms apply to a particular Service, those terms form part of your agreement with us and will take precedence over these Terms to the extent of any conflict.
Where you or your organisation has entered into a separate written agreement with Myrtle governing a Service, that agreement will take precedence over these Terms to the extent of any conflict.
2. About Myrtle
The Services are provided by Myrtle Software Limited, a company incorporated in England and Wales.
Questions about these Terms may be sent to the contact details provided on our website.
3. Using our Services
You may use the Services only in accordance with:
- these Terms;
- any additional terms that apply to the particular Service;
- our Privacy Policy;
- any applicable acceptable-use requirements; and
- applicable law and regulation.
You are responsible for ensuring that your use of the Services is lawful and appropriate for your circumstances.
Some Services are provided only for evaluation, demonstration, development or testing purposes. Where this is the case, this will be identified in the relevant Service or its product-specific terms.
4. Accounts
Some Services require you to create or use an account.
You must provide accurate information when creating an account and must not impersonate another person or organisation.
You are responsible for activity carried out through your account and for taking reasonable steps to protect access to it.
You must notify us promptly if you believe your account has been compromised or used without your permission.
We may impose additional eligibility requirements for particular Services, including age restrictions. These will be stated in the relevant Service or its product-specific terms.
5. Acceptable Use
You must not use, or attempt to use, the Services:
- for any unlawful purpose or to assist another person in breaking the law;
- to infringe another person’s intellectual property, privacy or other legal rights;
- to submit, distribute or generate unlawful, abusive, hateful, harassing or malicious content;
- to introduce malware, viruses, malicious code or other harmful material;
- to gain, or attempt to gain, unauthorised access to the Services, our systems or another user’s account;
- to interfere with, disrupt, damage, overload or impair the operation or security of the Services;
- to circumvent technical restrictions, security controls or usage limits;
- to probe, scan or test the vulnerability of the Services without our prior written permission;
- to obtain credentials, authentication information, API keys, secrets or other security information belonging to another person;
- to misrepresent your identity or your relationship with Myrtle; or
- otherwise in a way that could reasonably cause harm to Myrtle, our users, our infrastructure or third parties.
Additional acceptable-use restrictions may apply to individual Services.
6. Demonstration, Beta and Evaluation Services
Some Services may be described as demonstrations, playgrounds, previews, beta versions, evaluation services or experimental features.
These Services may:
- contain errors or incomplete functionality;
- change without notice;
- operate differently from production products;
- be temporarily unavailable;
- have limited support; or
- be withdrawn.
You should not rely on a demonstration, beta or evaluation Service for production or business-critical use unless Myrtle has expressly agreed otherwise in writing.
7. Artificial Intelligence Services
Some Services use artificial intelligence or machine learning to generate responses, predictions, classifications, transcriptions or other outputs.
AI-generated output may be inaccurate, incomplete, misleading or unsuitable for your intended purpose.
You are responsible for reviewing and independently verifying important outputs before relying on them.
Unless we expressly state otherwise, AI-generated output must not be treated as legal, medical, financial or other professional advice.
Certain AI Services may have additional terms explaining how input and output are handled.
8. Your Content
You retain ownership of content that you submit to the Services (“User Content”), subject to any rights belonging to third parties.
You are responsible for ensuring that you have the necessary rights and permissions to submit User Content and to allow Myrtle to process it as required to provide the relevant Service.
By submitting User Content, you grant Myrtle a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, store and otherwise use that content only to the extent reasonably necessary to:
- provide the Service you have requested;
- operate and maintain the Service;
- secure the Service;
- diagnose faults;
- provide support; and
- improve the operation, reliability and performance of the Service.
Any more specific commitments concerning the use of User Content, including whether particular content may be used for machine-learning model training, will be set out in the applicable Privacy Policy or product-specific terms.
Myrtle does not acquire ownership of your User Content merely because you submit it to a Service.
9. Outputs
Where a Service generates output in response to User Content, you may use that output subject to these Terms and applicable law.
Because generated output may be produced automatically:
- we do not guarantee that it is original;
- the same or similar output may be generated for other users;
- we do not guarantee that it is accurate or complete;
- we do not guarantee that use of the output will not affect third-party rights; and
- you are responsible for determining whether the output is appropriate for your intended use.
Nothing in these Terms transfers to you any intellectual property belonging to Myrtle or a third party.
10. Myrtle Intellectual Property
The Services and the technology used to provide them, including software, source code, object code, algorithms, models, compilers, designs, interfaces, documentation, trademarks, logos and other materials, are owned by Myrtle or its licensors and are protected by intellectual property laws.
Except for the limited right to use the Services in accordance with these Terms, no rights in Myrtle’s intellectual property are transferred to you.
You must not copy, modify, distribute, sell, license or commercially exploit Myrtle technology or materials except where:
- we have expressly authorised you to do so in writing; or
- applicable law permits the activity notwithstanding these Terms.
11. Feedback
If you voluntarily provide suggestions, ideas, comments, bug reports or other feedback about the Services (“Feedback”), Myrtle may use that Feedback without restriction or payment to you.
You should not provide Feedback containing confidential information belonging to you or another person unless you are authorised to do so.
12. Third-Party Services and Links
The Services may interact with, link to or rely upon third-party websites, services, software, data or content.
Myrtle does not control those third-party services and is not responsible for their availability, content or operation.
Your use of third-party services may be subject to separate terms and privacy policies issued by the relevant third party.
13. Privacy and Cookies
Our handling of personal information is described in our Privacy Policy:
https://myrtle.ai/data-use-and-privacy-policy/
Our use of cookies and similar technologies is described in our Cookie Notice:
https://myrtle.ai/cookie-notice/
Individual Services may also provide additional privacy or cookie notices where appropriate.
14. Availability of the Services
We aim to make the Services available reliably, but we do not guarantee uninterrupted, continuous or error-free availability.
We may maintain, modify, update, suspend or discontinue all or part of a Service where reasonably necessary, including for:
- maintenance;
- security;
- technical reasons;
- legal or regulatory requirements;
- preventing misuse; or
- changes to our products or business.
Where reasonably practicable, we will seek to avoid unnecessary disruption.
15. Suspension and Termination
We may restrict, suspend or terminate your access to a Service where we reasonably believe that:
- you have materially breached these Terms or applicable product-specific terms;
- your use presents a security or operational risk;
- your use may cause harm to Myrtle, another user or a third party;
- your account is being used unlawfully or fraudulently; or
- we are required to do so by law.
Where appropriate and reasonably practicable, we may give you an opportunity to remedy a breach before terminating access.
You may stop using the Services at any time.
16. Disclaimer
Except where applicable law requires otherwise, the Services are provided “as is” and “as available”.
We do not guarantee that:
- a Service will always be available;
- a Service will be free from errors;
- results or outputs will be accurate or complete;
- a Service will meet every user’s particular requirements; or
- defects will always be corrected.
Nothing in these Terms affects any statutory rights you may have that cannot lawfully be excluded or restricted.
17. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or limited.
Subject to the above, and to the fullest extent permitted by applicable law, Myrtle will not be liable for indirect or consequential loss arising from use of, or inability to use, the Services.
Where you use a Service as a consumer, nothing in these Terms excludes or restricts rights or remedies that applicable consumer law gives you and which cannot lawfully be excluded or restricted.
Where Services are supplied under a separate commercial agreement, the liability provisions in that agreement will apply instead of this section to the extent provided by that agreement.
18. Changes to these Terms
We may update these Terms from time to time to reflect changes in:
- the Services;
- applicable law or regulation;
- security requirements; or
- our business or operating practices.
The current version will be published on our website with the date it was last updated.
Where a change materially affects an existing contractual right and applicable law requires notice, we will provide appropriate notice.
19. If Part of these Terms Is Invalid
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
20. No Waiver
If Myrtle does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Subject to any rights that applicable consumer law gives you to bring proceedings elsewhere, the courts of England and Wales will have jurisdiction over disputes arising from these Terms or the Services.
22. Contact
Questions about these Terms may be sent to Myrtle Software Limited using the contact information published on our website.
Myrtle Software Limited